Authorize.Net Email Receipt Changes

by Administrator Administrator on ‎07-28-2015 10:54 AM - last edited on ‎08-11-2015 03:19 PM by Administrator Administrator (7,955 Views)

Update: The new emails outlined below will start on August 17th now.

 

Original Announcement:
We are making changes to improve the Authorize.Net-generated email receipt that is sent to merchants and  merchants' customers after a purchase. These changes will provide better receipt content and help increase email deliverability. The new emails will be effective on August 11, 2015.

 

 

No action on your merchants' part is required. We will begin emailing your merchants who have opted to receive email receipts about these changes starting tomorrow.

 

"From" Email Address Changing

A list of changes is below, however, the biggest change to be aware of is that the email address listed in the "From" field of the receipt email will no longer be your merchants' email address. Instead, the "From" field will now display "noreply@mail.authorize.net" as the sending email address. This change will also apply to ARB summary and settlement-related emails.

 

If a customer replies to the email receipt, the email address that will populate in the "To" field will still be the email address that your merchant currently has configured as the Email Sender in the Merchant Interface.

 

To review the current email address configured as the Email Sender, please have your merchants follow these steps:

 

  1. Log into the Merchant Interface at https://account.authorize.net .
  2. Click Account from the main toolbar.
  3. Click User Administration from the main menu on the left.
  4. Click a user's name.
  5. Click Edit Profile Information.
  6. In the Specify Email Sender section, check to see if the checkbox next to Use this email address as sender is checked.

Click here for further information on reviewing or updating the email address currently configured as the Email Sender on an account.

Additional Improvements

The other email receipt changes that you will see as of August 11th are as follows:

 

Merchants' Email Receipt

 

  • Masked card number and last 4 digits will be viewable in the Payment Method section.
    Example: Visa xxxx1234
  • Line item details will now be on the email receipt.

The Customer's Email Receipt

 

  • Subject line will display in this format: "Transaction receipt from [merchant name] for [X.XX][(Currency code)]"
    Example: Transaction receipt from Merchant for 500.00 (USD)
  • "Thank you for your order" will be removed from the receipt.
  • Description field: If no description has been provided, "Goods or Services" will display by default.
  • Amount format change: Transaction amount will display as [X.XX][(Currency code)]
    Example: 500.00 (USD)
  • Payment Information section updated to include:
    - Payment Method/Masked Card Number
    - Transaction Type
    - Authorization Code
  • New Merchant Contact Information section added, which will include:
    - Merchant Name
    - Merchant City, State and Country
    - Merchant Email Address

These changes will provide more information to your merchants' customers and provide a better overall purchasing experience.