Member
Posts: 2
Registered: ‎11-17-2017
An error occurred while trying to report this transaction to the merchant - intermittent response

Hi there!

 

Hoping someone can help as I believe this issue is not an uncommon one. I looked into the older posts but those unfortunately didn't really help...

 

Our SIM integration ahs been working fine for the past many years, but suddently since the past few days, I have been seeing this message intermittently (1 out of 6):

 

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. 

 

      This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

 

As you can imagine , this is very frustrating for customers and us since the customers think their payment didn't go through and then they create duplicate orders!

 

The server is online and is on SSL (including the return url) and has been working fine so far. It is hosted on a good capacity EC2 instance on AWS and hasn't peaked as yet so I doubt its a timeout issue at the server end. 

 

Any advice or help would be most appreciated!

 

Thanks!

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