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Member
Posts: 4
Registered: ‎06-22-2014

Accept.JS Intermittent Issues

Hi All

 

I have succesfully integrated Accept.JS usig the Hosted Form method on my Angular-based website. Everything works well but we have seen a marked increase in users saying that the modal pops up (the iFrame container) and after entering their data it just spins.  The modal never closes.

 

Sometimes, closing and re-opening the modal via the tiny X allows them top continue.  It happens about 15% of the time according to analytics (i've written some custom events to try and track it) which is very high.

 

Has anyone else seen this?  Any ideas on what to do?

 

I would love some additional response events to handle timeouts, network errors and other errors so we can at least direct the customers in how to fix the issue.  From what I can tell, sometimes the server just doesn't response with a token and for us, it's a black box as to why this happens.

 

A little more info from Accept.JS would be greatly appreciated.

 

website: https://www.matboardandmore.com

 

I'd be happy to provide additional technical details on the implementation.

 

Sincerely

Reza

Authorize.Net Developer
Posts: 19
Registered: ‎11-27-2017

Re: Accept.JS Intermittent Issues

Please check one time and confirm if you see the spinning wheel after entering the details and clicking continue & Pay button? or its before entering anything and just when popup window shows up?

If its really an issue we will priortize it.

 

Shobhit

 

 

 

Member
Posts: 4
Registered: ‎06-22-2014

Re: Accept.JS Intermittent Issues

Customers have complained of both but the majority get stuck after entering their information and clicking the button.

Member
Posts: 4
Registered: ‎06-22-2014

Re: Accept.JS Intermittent Issues

Due to a lack of response from the developers, and continued issues being reported, we have stopped using your iFrame based solution.  I hope you can find a solution to your issues and we can consider them again but for now, we are forced to move on.