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Contributor
Posts: 12
Registered: ‎10-15-2015

eChecks being declined

Since 19-Oct-2015 at 12:41:13 Pacific, all our eCheck transactions in the Sandbox are being declined. Prior to that the status was "Captured/Pending Settlement".

 

Tthe transaction detail of all of the declined transactions have a Transaction Status of "Declined  (Card declined by issuer - Contact card issuer to determine reason.)"

 

The result message code is E00027 and the text is a generic "This transaction has been declined."

 

We are using a standard Wells Fargo checking account routing number, with an appropirately sized account number.

 

Any suggestions would be much appreciated.

 

Thanks.

 

 

Posts: 2,765
Topics: 57
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Registered: ‎12-05-2011

Re: eChecks being declined

Hello @pgarvie

 

As mentioned in the testing guide, sandbox accounts have a default monthly transaction limit of $5000.  Transactions exceeding that limit will be declined.  Use the contact us form to request an increase.

 

Richard

Contributor
Posts: 12
Registered: ‎10-15-2015

Re: eChecks being declined

Thanks for the quick response.

 

We've put in a request for an increase.