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Member
Posts: 4
Registered: ‎03-21-2013
Accepted Solution

How do I add a BCC to the Customer's email receipt?

Hi, we would like to use Authorize.Net's built-in customer receipt email for both API transactions, and via our account's Virtual Terminal.  However, I don't see a way to apply a BCC to this email so that we can get a copy of the email that the customer receives.  Can you help me figure out how to do that?

Thank you

-VG


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Solution
Accepted by topic author VGmnet
‎08-21-2015 01:58 AM
Member
Posts: 4
Registered: ‎03-21-2013

Re: How do I add a BCC to the Customer's email receipt?

OK, that is very unfortunate as this is an essential part of our needs.  I have submitted an item via the Feedback link to specifically request this feature as it is critical to our success.

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Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: How do I add a BCC to the Customer's email receipt?

Merchant get their merchant email, and it is not the same as what the customer receipt email.

Member
Posts: 4
Registered: ‎03-21-2013

Re: How do I add a BCC to the Customer's email receipt?

Raynor, yes I know that the merchange email is not the same as the customer email, but that does not answer my question.  Can you answer my question?

Thanks

-VG

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: How do I add a BCC to the Customer's email receipt?

There isn't any setting for BCC.

Solution
Accepted by topic author VGmnet
‎08-21-2015 01:58 AM
Member
Posts: 4
Registered: ‎03-21-2013

Re: How do I add a BCC to the Customer's email receipt?

OK, that is very unfortunate as this is an essential part of our needs.  I have submitted an item via the Feedback link to specifically request this feature as it is critical to our success.

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: How do I add a BCC to the Customer's email receipt?

If you need that soon, I would suggest that you do the emailing yourselves.

Member
Posts: 4
Registered: ‎03-21-2013

Re: How do I add a BCC to the Customer's email receipt?

Raynor, if we code the emailing ourselves then we would not be able to use the same email for the Virtual Terminal as we do via the API.  That is problematic.  How would you suggest we resolve that?  Also, as I look through the Merchange Email Receipt, I don't see the line items listed anywhere so it appears to have LESS information than the customer email receipt.  Is there a special flag we need to set to see he line items on the merchant receipt?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: How do I add a BCC to the Customer's email receipt?

Raynor, if we code the emailing ourselves then we would not be able to use the same email for the Virtual Terminal as we do via the API.  That is problematic. 

If you entering the CC info on virtual terminal, wouldn't you enter the order info on your system too?

 

Also, as I look through the Merchange Email Receipt, I don't see the line items listed anywhere so it appears to have LESS information than the customer email receipt.

Correctly, I think they(authorize.net) assume that you would know what the customer is ordering.

 

Is there a special flag we need to set to see he line items on the merchant receipt?

Nope.

 

Or you could look at the transaction detail api GetTransactionDetails where you can get lineitems

http://developer.authorize.net/api/transaction_details/