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Posts: 9
Registered: ‎11-27-2012
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Newbie--changed page, now error yet transaction is approved

I'm a designer--not a developer-- and I tried to update the amounts on my client's .aspx SIM donation page (constructed by a developer no longer with us). Everything works fine until after submitting the payment then the following error comes up:

 

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

      This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.

 

Even when I tried to restore the old page, the same message came up. Any help would be vastly appreciated, but keep it simple--I just know a little html, not asp.


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Accepted by topic author pelonegro
‎08-21-2015 01:58 AM
Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

Well, I probably would have messed it up anyway. I guess I'll just have to go to your list of authorized developers and see if somebody there can throw me a lifeline. Thanks.

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Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Newbie--changed page, now error yet transaction is approved

read thru the check list

Relay Response Basics and Troubleshooting

 

If a go to that x_relay_url

http://www.parkinsonvoiceproject.org/Donate/RelayResponseHandler.ashx

it give me an error "Form identifier was empty!"

Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

If a go to that x_relay_url

http://www.parkinsonvoiceproject.org/Donate/RelayResponseHandler.ashx

it give me an error "Form identifier was empty!"

 

Excuse my ignorance, but do you mean that the Form ID needs to be included in the .ashx file?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Newbie--changed page, now error yet transaction is approved

unfortunately, I'm not sure what "Form identifier" is referring to. You might need to do a search on the project to see if that error show up anywhere in the code.

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Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

Thanks. I was hoping against hope that you guys could provide me with a fix simple enough for a designer to do, but it looks like I will probably have to hire an asp coder to do what I can't understand.

Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

Two more dumb questions: I noticed on our server there are no simlib, sample, or md5 files. Are those just invisible to my ftp client (Fetch) or are they stored on Authorize.net? Could the lack of these cause that message?

Expert
Posts: 4,525
Registered: ‎03-08-2010

Re: Newbie--changed page, now error yet transaction is approved

if I remember it correctly, those are for the old ASP. Not for asp.net, which is what you are using.

Solution
Accepted by topic author pelonegro
‎08-21-2015 01:58 AM
Member
Posts: 9
Registered: ‎11-27-2012

Re: Newbie--changed page, now error yet transaction is approved

Well, I probably would have messed it up anyway. I guess I'll just have to go to your list of authorized developers and see if somebody there can throw me a lifeline. Thanks.