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Posts: 6
Registered: ‎12-05-2017
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Paypal Error

I am new to Authorize.net.

 

I am trying to enable Paypal in the Digital Payment Solutions area and it will saying Pending for about 15-20 minutes. Afterwards, an Error suddenly appears. This has happened about 5 times now.

 

Is anyone else having this issue?

 

This is what I am getting:

Thank you for adding PayPal to your Authorize.Net account.

Transaction Readiness:
Unfortunately, there has been an error while enabling your account to process transactions. You can disable PayPal by clicking the Disable button below, then attempt to re-enable PayPal. If the problem persists, contact Customer Support.


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Accepted by topic author AmericanWoman
‎01-12-2018 07:01 PM
Posts: 333
Kudos: 59
Solutions: 36
Registered: ‎03-13-2017

Re: Paypal Error

Hi All , 

 

The fix has been released to production . 

 

Thanks





Send feedback at developer_feedback@authorize.net

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Authorize.Net Expert
Posts: 84
Registered: ‎11-16-2017

Re: Paypal Error

@AmericanWoman I have tried and i see the same issue in Sandbox. We have opened a ticket to internally track and investigate the issue. Sorry for the inconvinence.

 

-Bhavana

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Posts: 5
Registered: ‎12-08-2017

Re: Paypal Error

I have had your same issue. We first tried to activate the PayPal Digital Payment Solutions early November with your SAME error.

 

I did live chat with CSR at Authorize.NET thinking it was simple and now after a month without resolution; I’m not sure what to think.

 

I recommend starting a Merchant Support eTicket so they can realize how many people have this same issue.

 

It would be nice to see Authorize.NET post a different error message on their PayPal activation page because clearly you cannot disable and re-enable to fix the issue.

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Posts: 6
Registered: ‎12-05-2017

Re: Paypal Error

Good afternoon, Bhavana

 

So, even though I have a Paypal Business Account, I will not be able to use Paypal as a payment method on my website? Transactions will not submit properly?

 

I am still unable to enable Paypal in my Authorize account. Thank you.

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Member
Posts: 6
Registered: ‎12-05-2017

Re: Paypal Error

Good afternoon, Doug

 

I agree this is very frustrating. Does this mean that even with a Paypal Business Account, we can't accept funds because it is not enabled on the end of Authorize.net?

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Member
Posts: 5
Registered: ‎12-08-2017

Re: Paypal Error

Good afternoon,

 

It is unreasonable that Authorize.net is advertising PayPal integration availability and they know it hasn't worked for months on new accounts.

 

I am concerned that Authorize.net has no intention of fixing it. Or at least they have proven that it isn’t a priority. The crazy part is that it works fine in their sandbox system.

 

FYI, Doug

 

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Authorize.Net Expert
Posts: 84
Registered: ‎11-16-2017

Re: Paypal Error

@AmericanWoman , @DougWAI I am checking with peer teams and will let you know by EOD today.

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Authorize.Net Expert
Posts: 84
Registered: ‎11-16-2017

Re: Paypal Error

@AmericanWoman@DougWAI We are very sorry for the inconvinence. We are still working on this issue. Will keep you posted.

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Member
Posts: 5
Registered: ‎12-08-2017

Re: Paypal Error

Does anyone have an idea if this will ever be fixed?

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Authorize.Net Expert
Posts: 84
Registered: ‎11-16-2017

Re: Paypal Error

@DougWAI We are sorry for the inconvenience. We are aware of this issue. Can you please post your emailID here? I am going to share the same with our customercare team so that they would communicate to you directly when the issue is fixed.

 

-Bhavana